C60 SMS Privacy Policy

Volt RMC Solutions Canada Ltd. – SMS Privacy Policy

Last Updated: March 23, 2026

Volt RMC Solutions Canada Ltd. (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This SMS Privacy Policy explains how we collect, use, and protect your information when you opt in to communicate with our conversational AI assistant via SMS (the “SMS Program”).

This policy applies only to the SMS Program and supplements our full Privacy Policy available at: https://c60.ai/end-user-agreement

1. Information We Collect

When you use our SMS Program, we may collect the following information:

a) Information You Provide

• Your mobile phone number
• Messages you send to our conversational AI assistant
• Any information you choose to include in your messages
• Records of your consent to receive SMS messages

b) Information Automatically Collected

• Message delivery and receipt data (timestamps, status)
• Interaction logs (e.g., messages sent and received)
• Standard mobile carrier and routing information

Important:
Our SMS Program is not intended for the collection of sensitive personal information. Please do not send sensitive personal data (e.g., personal financial information, health data, passwords) via SMS.

2. How We Use Your Information

We use your information solely to operate and improve the SMS Program, including to:

• Respond to your messages using our conversational AI assistant
• Provide requested information or support
• Maintain conversation context and continuity
• Monitor system performance and improve responses
• Detect and prevent fraud, abuse, or misuse
• Maintain records for legal and compliance purposes

We do not use SMS data for marketing purposes.

3. Message Frequency & Costs

Message frequency varies depending on your interaction with the SMS Program.

Message and data rates may apply according to your wireless carrier plan.

4. How We Share Your Information

We do not sell, rent, or share your mobile number or SMS consent information with third parties or affiliates for their marketing or promotional purposes.

We may share your information only as necessary to operate the SMS Program, including:

• With SMS service providers, aggregators, and wireless carriers solely for the purpose of delivering messages
• With service providers that support our systems (such as cloud hosting or customer support), under strict confidentiality obligations

Information may only be shared with service providers for message delivery.

All such third parties are contractually required to use your information only to provide services on our behalf and not for their own purposes.

We may also disclose your information:

• If required by law, regulation, or legal process
• To protect the rights, safety, or property of the Company, our users, or others

5. Your Rights and Choices

Opt-Out
You may opt out of the SMS Program at any time by replying STOP to any message. You may receive a final confirmation message confirming your opt-out.

Help
For assistance, reply HELP or contact us at support@c60.ai.

Consent Requirements

• United States (TCPA / CTIA):
  SMS messages are sent only with your prior express consent. Consent is not a condition of purchase.
• Canada (CASL / PIPEDA):
  You may withdraw your consent at any time. You may request access to or correction of your personal information.

6. Data Retention

We retain SMS messages, interaction logs, and consent records only as long as necessary to:

• Provide the SMS Program
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Data is securely deleted or de-identified when no longer required.

7. Security

We implement administrative, technical, and organizational safeguards to protect your information.

However, SMS is not a secure communication channel, and we cannot guarantee the security of information transmitted via text message.

8. International Transfers

Your information may be processed and stored in countries outside your province, state, or country of residence, including the United States.

Where applicable, we implement appropriate safeguards to protect your information in accordance with applicable laws.

9. Children’s Privacy

The SMS Program is not intended for individuals under the age of 18 (or the applicable age of majority in your jurisdiction).

We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this SMS Privacy Policy from time to time. The “Last Updated” date reflects the latest version.

11. Contact Us

Email: support@c60.ai

Address:
Volt RMC Solutions Canada Ltd.
Canada: 400-3 Place Ville Marie, Montreal, Quebec H3B 2E3
USA: 251 Little Falls Drive, Wilmington, Delaware 19808

A French version is available upon request.