Volt RMC Solutions Canada Ltd. – SMS Privacy Policy

Last Updated: March, 20th, 2025

Volt RMC Solutions Canada Ltd. (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This SMS Privacy Policy explains how we collect, use, disclose, and protect personal information when you opt in to receive SMS/text messages from us (“SMS Program”).

This policy applies only to our SMS Program and supplements our full Privacy Policy available at: https://c60.ai/end-user-agreement

1. Information We Collect

a) Information You Provide

• Your mobile phone number
• Your SMS opt‑in and consent records
• Message sent (e.g., Questions you send to ask C60)
• Customer support interactions related to SMS

b) Information Generated Through the SMS Program

• Message send/receive logs
• Delivery status, timestamps, engagement metrics
• Device and carrier information (standard SMS metadata)

We do not collect sensitive personal information via SMS. Do not send sensitive personal information data through SMS.

2. How We Use Your Information

• Send transactional SMS (e.g., responses to your questions)
• Respond to support requests
• Manage opt‑in/opt‑out preferences
• Maintain logs for compliance
• Improve the SMS Program
• Prevent fraud and abuse

3. Message Frequency & Costs

Message frequency varies based on your interactions with us.

Message and data rates may apply.

4. How We Share Your Information

We may share your SMS-related information with:

• SMS delivery providers and carriers
• Customer service and technical support providers
• Fraud and security partners
• Authorities when required by law
• Parties involved in mergers or business transfers

We do not sell your SMS personal information.

5. Your Rights and Choices

Opt Out

You may opt out of SMS at any time by disabling the feature in your profile or contacting support@c60.ai by email. A final confirmation message may be sent.

United States (TCPA/CTIA)

• Marketing messages require your express written consent.
• Consent is not a condition of purchase.

Canada (CASL/PIPEDA)

• You may withdraw consent at any time.
• You may request access to or correction of personal information.

6. Data Retention

We retain SMS logs and consent records only as long as necessary for compliance, fraud prevention, and support. Data is deleted or de‑identified when no longer needed.

7. Security

We use administrative, technical, and physical safeguards to protect personal information. However, SMS is not a secure communication channel.

8. International Transfers

Your information may be transferred to and processed in other countries (e.g., the United States), subject to appropriate safeguards.

9. Children’s Privacy

The SMS Program is not intended for individuals under 18 (or applicable legal age). We do not knowingly collect information from children.

10. Changes to This SMS Privacy Policy

We may update this Policy periodically. The “Last Updated” date reflects the latest version.

11. Contact Us

Email: support@c60.ai

Address: Volt RMC Solutions Canada Ltd., Canada - 400-3 Place Ville Marie, Montreal, Quebec H3B 2E3, USA - 251 Little Falls Drive, Wilmington, Delaware 19808, US

A French version is available upon request.