Join our mission to transform the $700 billion RMC industry

Apply by sending us your CV at success@c60.ai, and please include the job title in the subject line!

How can you be part of our success?

Job Summary 

C60 is looking for a Customer Success Engineer to support the onboarding and long-term success of our ready-mix concrete (RMC) customers. In this role, you'll ensure accurate data ingestion, configure business settings, and help customers unlock insights through performance dashboards. You will work closely with clients to troubleshoot data issues, optimize KPIs, and identify margin improvement opportunities. As a subject-matter expert in RMC operations and data integrity, you’ll play a key role in delivering value and shaping product feedback.  

Key Responsibilities 

Onboarding & Data QA  

• Perform data quality reviews during customer onboarding, identifying anomalies and coordinating resolution with customer teams 

• Guide customers through configuring business settings in their C60 application to ensure accurate analytics and reporting 

• Develop expertise in ready-mix vendor systems to streamline integration and support accurate data flow 

Performance Analysis & Opportunity Identification  

• Analyze dashboards with customers to explain performance drivers and identify underperformance 

• Create opportunity assessments using C60 insights (e.g., batch accuracy, low load sizes, high cost to serve)

• Participate in customer calls to share findings and recommend action plans 

Exception Management & Troubleshooting  

• Query, manipulate, and validate data from databases, APIs, and BI tools like Power BI   

• Create exception reports and determine whether issues stem from customer data, edge cases, or internal logic 

• Write rules for automated validation and manually flag business-specific data inconsistencies 

Customer Coaching & Enablement  

• Deliver presentations and training on data quality best practices 

• Coach customers on system usage to improve data accuracy 

• Contribute to our internal knowledge base resources and escalate edge cases to the product team for logic updates

• You bring a degree in business, engineering, or a related field and a passion for solving operational challenges 

• You have hands-on experience in ready-mix concrete operations, deeply familiar with dispatch, batching, QC, and sales workflows 

• You have experience turning complex data into clear, actionable insights that drive better business decisions 

• You demonstrate an understanding of ready-mix producer pain points and understand how to align solutions with business goals 

• You’re experienced in managing customer relationships, from frontline users to executives 

• You’re confident working with technical software and collaborating in B2B environments 

• You’re a natural project manager who can juggle priorities and drive initiatives forward 

• You communicate clearly whether it's presenting insights, writing documentation, or leading customer meetings 

What you will love about C60 

• Room to grow - you will play a key role in building a new digital platform and have opportunities for rapid advancement and great personal and professional growth

• Doing, not talking - we strive for innovation, challenge the status-quo, live flat hierarchies and a "speak-up" mentality

• Move the needle - you will work with industry leading experts to tackle hard problems that impact the ready-mix industry

• Financial peace of mind - benefit from our competitive salary, generous perks and benefits and much more

• Join the community - our teams love to have fun, get inspired & connect - become part our vibrant, diverse community